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New Trusted Root CA for Direct Routing

You may or may not have picked this up via various official communication from Microsoft – I defo missed it… Microsoft is changing the Root CA for Teams Direct Routing (along with some other Microsoft 365 workloads). Microsoft originally released a message back in March this year (2022) under MC343794 titled “Office TLS Certificate Changes”. …

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Teams PowerShell Module – versions older than 4.x.x to be retired (MC350371)

Microsoft recently pushed out a notification, as below, that Teams PowerShell Module (TPM) older than version 4.x.x will be retired by 15 June 2022. With this change, some of your Teams PowerShell scripts may need to be modified or updated. Or, you’d see some errors when executing. Here are some of things that I have …

Configure Teams Room account with Direct Routing

If you have ever tried configuring a Microsoft Teams Room account with a Direct Routing phone number and an Online Voice Routing Policy, you would most likely have encountered the error that I’m about to mention in this article. Firstly, the Exchange Room Mailbox. I won’t go into too much details here because it has …

[PS Script] Bulk create and assign Resource Accounts to Teams Auto Attendant/Call Queue

Recently I came across a need to create and assign multiple phone numbers and Resource Accounts to an Auto Attendant in Teams. To do this manually, the normal procedure is: Purchase the Phone System Virtual User licenses (FoC) via Microsoft or your CSP Go to Teams Admin Centre (TAC) Create the Resource Accounts Associate them …

Microsoft launches SIP Gateway in Teams

Microsoft announced that a new key feature, SIP Gateway, is now GA in Teams as of December 6, 2021. With this new feature, businesses will be able to repurpose their existing 3rd party SIP phones in order to have a smoother transition into native Teams phones without a steep initial hardware investment. The full details …

Teams Meeting PSTN Dial-out: Who is paying?

Meetings have always been one of the core features in Microsoft Teams. I’m sure many of us have used the feature where you are in a Teams meeting and you dial out to PSTN to “drag someone in”. But, where do those calls go out from and who is paying them? It also gets interesting …

Restricting/Barring International Calling in Teams

From time to time, Teams admins may come aross the need to limit some (or all) Teams voice users’ calling capability to domestic-only. There are many different ways to implement this. But, I’m going to write up this method below as I found it to be the most effecient and can be used on both …

The dreaded “Cannot find specified Gateway”

For everyone who has been doing Teams Direct Routing deployments, the famous “Cannot find specified Gateway” error would definitely be up there being one of the most dreaded errors to see. There are a couple of places you may see this error, depending on the format of Teams Direct Routing you have chosen to configure: …

Retirement of Skype for Business Online Connector

Back in December last year, Microsoft communicated that the Skype for Business Online Connector will be retired by February 15, 2021. Well, that date is pretty much upon us. If you manage or deploy Enterprise Voice in Teams, you would have been using the SfB Online Connector to establish your remote PowerShell sessions. Therefore, this …

[NEW] 1:1 Call Recording Policy

This is only a very quick post. If you use 1:1 call recording in Teams, you’d need to take a look at this and double check your configuration. A change and impact alert labelled as “1:1 Call Recording Policy Introduction” under MC227292 has come through over the weekend. The new –allowCloudRecordingForCalls switch in the Set-CsTeamsCallingPolicy …